Shipping and Returns

 

Our Return Policy:

Sometimes, things just aren't what you expected. In that case you need to return an item. The following is our return policy.

Please call or e-mail the shop first, to discuss the return, and to receive an authorization. Please return a copy of the sales slip that arrived with the order. This will make it easier to get the credit for the returned item.

Any obviously defective items will be credited for their purchase price or replaced if available.

We give NO CASH REFUNDS, only store credit. There are no returns or exchanges on printed material, canvases, fabric, copyrighted material, opened/used items, sale items or special order items. Most other items may be exchanged or returned for store credit within 30 days, but it is always a good idea to check with us to be sure. Any items must be in saleable condition and discontinued items may not be returned.

If Stitcher's Treasures made an error with your order, we will reimburse your return shipping via UPS ground, or the US mail. Please make sure it can arrive to us safely! If you are choosing to return an item because you've changed your mind, shipping will be at your expense. Returned items, for any reason other than our mistake, are subject to a 10% restocking fee.

Please open your order immediately upon receipt, and check it over. Remember, any claim must be made within 30 days of shipping.

All prices are subject to change without notice.

If you still have questions? Just pick up the phone, or send an e-mail. We'll be glad to help! We'll make every effort to be fair to both of us!

Mailing and Shipping:

Most orders are sent via United States Postal Service, unless otherwise requested. Tracking and Insurance are included on orders over $50.

Minimum Mailing Charge is $2.00

Charges are as follows:
$ 5.01 -- $20 $5.25
$20.01 -- $35 $7.25
$35.01 -- $50 $9.40
$50.01 -- $65 $11.00
$65.01 -- $85 $12.10
$85.01 -- $100 $13.10
$100.01 -- $200 $14.20
$200.01 -- $300 $15.20
$300.01 -- $400 $16.30
Oversized Packages $10.00 extra
Overseas Packages Custom quoted

Rates outside of the continental United States, including Alaska and Hawaii vary, per USPS published rates. Per US Postal Regulations and Federal Laws, we mark customs labels with actual US dollar value paid for contents unless the package is indeed a gift sent to a separate shipping address. Your package can be confiscated if it doesn't meet postal and customs standards, so we work very hard to abide by all postal rules and regulations.

We ship international packages via the US Postal Service.

We can ship orders "Global Priority" but this can be very costly for you. Usually regular "Air-Mail" is our best, and most economical option.

Online Catalog and Pricing

Prices in the online catalog are subject to change and we reserve the right to charge the new price. This can result in your order total being different from the online receipt. We try to keep the site as up-to-date as possible but there are times that prices change and we are not aware until a shipment arrives. If that is not acceptable to you, please note that Notes section on the Order Form or give us a call to confirm a specific price.